Adjusting an Order

We realize that occassionally you will want to revise an order before shipment. We try to ship all orders within one (1) business day so this will not always be possible, but we try to accomodate all requests or work out alternate solutions. 

 

How do I remove items from an order?


If you would like to remove an item from an order, please contact us and we will attempt to revise your order before shipment. If we are unable to do so, you are able to return the item for a full refund once it is delivered to you. 

 

How do I add items to an order?


If you would like to add an item to an order, please place a second order selecting the shipping method you would prefer your order ship out via in the event we are unable to combine it. After placing your second order, please contact us and ask for the orders to be combined. If we are able to combine your orders and ship them together, we will refund the lower of the two shipping costs. If we are unable to combine them, we will ship the second order out separately.  

 

How do I change the shipping address on an order?


If you would like to change the shipping address of your order, please contact us and let us know the new address. If we are unable to change the address before the package ships, we will work to assist you in recovering the package. However, ChannelFireball bears no responsibility for any packages damaged or lost in transit as a result of an incorrectly submitted shipping address.

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